Social Media Marketing

4 savvy social media marketing lessons from IHOP, Burger King and more

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IHOP wasn’t the only organization to recently savor sweet marketing

Following the restaurant chain formerly known as IHOP’s announcement
that the “b” in its new moniker stood for “burgers,” social media users had
a field day tweeting jokes and poking fun at the marketing effort.

It didn’t take long for other fast-food brands to chime in, but the biggest
consumer reaction came after Burger King quietly changed its name to
“Pancake King” on Twitter and Facebook:

Burger King even replaced its cover photo on both profiles with an image of
its flapjacks.


… Burger King does in fact serve pancakes for breakfast, but the dish is by
no means what the chain is known for—as is certainly the case for the
burgers at the establishment formerly known as IHOP.

Here are four takeaways from the recent buzz about pancakes, burgers and
outstanding marketing moves:

1. Snark works, if it fits your brand voice and target demographic.

Several restaurant and fast-food chains, including A&W, Wendy’s, White
Castle and Whataburger jumped into the trending conversation over IHOP’s
new name:


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Social media managers for food products such as Steak-umm also took part:

Wendy’s, Moon Pie and Waffle House threw shade without mentioning pancakes:

Each snarky tweet got the attention of additional consumers, building brand
loyalty along the way. Many social media users vowed to eat at Burger King
after it changed its social media profiles:


Morgan Sung wrote:

Even though this is all an elaborate marketing tactic, you have to admit
that watching the brands’ petty drama unfold on Twitter has been a good
time. Any distraction in the current climate is apparently a good one —
even from fast food brands.

Snark has worked in the past for brands such as Wendy’s, and more brand managers are embracing a casual, fun tone to better relate
to their online followers.

However, make sure snark fits with your brand’s voice. Don’t force comedy
or slang.
The majority of consumers want to interact with brands
that are honest, friendly and helpful, rather than just funny.

2. Keep consumers in mind (and don’t ignore them).

Along with making sure your snark (or lack thereof) fits with your brand’s
voice, don’t just tweet and walk away. Instead, reward your followers with
interactions that can also strengthen brand recognition, image and loyalty.

After changing its profiles, Burger King’s social media manager answered
Twitter users with the same snarky tone:

Other brand managers did the same. Here’s an example from MoonPie:


Not only will you delight the social media user with whom you’re
interacting—you’ll also catch the eye of others and come across as

3. Don’t be too promotional.

Several brand mangers hopped into the discussion with tweets that
underlined their own burger offerings:

However, all of these tweets had noticeably less engagement than the tweets
and Facebook posts that were more subtle.

When jumping on a trend, remember that less is often more. You don’t always
have to highlight your organization’s value proposition. You want to
participate in smart marketing moves—not come off sounding like a marketer.

4. Don’t ignore your competition online, because you all stand to win.

Interacting with your competitors online can give both organizations
engagement and brand recognition boosts.

Business Insider

IHOP’s president, Darren Rebelez,
told Business Insider on Monday
that he was unconcerned by other chains’ jabs. While he said he hadn’t seen
much of what the other burger brands had to say on Twitter, he considered
the sass part of a successful campaign to relaunch burgers at IHOP.

“It’s actually great,” Rebelez said. “If we have other people in the world
of burgers commenting on our burgers, it can only help.”

MoonPie’s interaction with Wendy’s
Twitch’s back-and-forth with Blizzard Entertainment
amused social media users and racked up more brand love.

If you’re not into directly interacting with competitors, look at what
they’re doing online and take notes.

What are some of your favorite examples of brand snark on social media?

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