Jane Howard will bring a record for unconventional problem-solving when she joins Ulster Bank as chief executive, as soon as her appointment is sanctioned by the Central Bank of Ireland in the coming weeks.
In a previous role at Ulster Bank’s UK parent RBS, she came up with a novel solution after more than 400 branches requested help with a makeover. Rather than calling in the decorators, Howard issued a call to arms. A memo sent by her to bank staff at Christmas 2014 read: “If you would like more information about how you can give some of your spare time to help spruce up your local branch, register on the dedicated intranet page.”
This self-help approach to leadership could be just what Ulster Bank…